We are committed at Cycle International Holding AG, as well as in our environment, employees and partners, to integrate reliable and trustworthy data management and confidentiality solutions.
The protection of privacy and the personal data entrusted to us is paramount and is handled according to strict criteria, which we explain in detail here:
Collecting information
We receive and store information about you, such as:
Information you provide to us: We collect information you provide to us, which includes:
Your name, email address, address or zip code, payment method and phone number.
We collect this information in a variety of ways, such as when you enter your information when visiting the Cycle International Holding AG website, interacting with our customer service or participating in surveys or marketing promotions, or otherwise submitting information to us through our service or otherwise.
Automatically collected information
We collect information related to you and your use of our Service, your interactions with us or our advertising, and information related to your network, network devices, and your computer or other devices used to access our website (such as game consoles, smart TVs, mobile devices, set-top boxes, and other streaming devices).
This information includes:
- Your activity on the website and search queries
- Your interactions with Cycle International Holding AG via email and text messages, as well as with our communications via push notifications and online or social media communication channels.
- Details of your interactions with our customer service, such as the date, time and reason for contact, chat conversation logs and, if you call us, your phone number and call records
- Device IDs or other unique identifiers
- Resettable device identifiers (also known as advertising identifiers), such as those on mobile devices, tablets, and other devices that include such identifiers (see the "Cookies and Internet Advertising" section below for additional information)
- Device and software characteristics (such as type and configuration), connection information including type of connection (WLAN, mobile network), page view statistics, referring source (e.g., referring URLs), IP addresses (which tell us your approximate location), browser and default web server information
- Information collected using cookies, web beacons, and other technologies, including advertising data (such as information about the availability and display of advertisements, the associated URL, and the date and time of page views).
- Information from Partners: We collect information from other companies with whom you have a relationship ("Partners"). These Partners may include (depending on the services you use) wireless carriers or other companies that provide services to you and that implement the transactions for us
- Providers of voice assistant platforms that enable interaction with our service via voice commands. Information provided by partners varies depending on the type of partner services provided and may vary
Information from other sources
We also collect information that is provided to us by other sources (automated), which is protected in accordance with the policies described in this Privacy Policy and from additional restrictions imposed by the data source.
These external sources, as well as the method of transmission, may change over time, but currently the following data is collected:
- Service providers that we use to determine a region based on your IP address in order to customize our service, and for other uses in accordance with the Privacy Policy.
- Security service providers who provide us with information to secure our systems, prevent fraud, and help us protect the security of our homepage
- Payment providers who provide us with payment or account balance information or changes based on their relationship with you.
- Online and offline data providers from whom we or our partners may receive aggregated demographic, interest-based and online advertising data
- Publicly available sources, such as freely accessible posts on social media platforms and information available through freely accessible public databases
Use of information
We use information both to provide our website visitors and users with an optimal user experience and to analyze, manage, improve and personalize services and marketing activities. For example, such information is used for the following purposes:
- for determining your approximate geographic location, providing localized content, providing content specifically tailored to you, determining your ISP to assist you in finding network errors (we also use aggregate ISP information for operational and business purposes), and to enable us to respond to your requests and inquiries as quickly and efficiently as possible
- for coordination with partners, based on their relationship with you, to provide our services to our visitors and users
- for securing our systems, preventing fraud, and protecting the security of your access to the Cycle International Holding AG Inc. log-in area.
- to prevent, detect, and investigate potentially prohibited or illegal activities, including fraud, and to enforce our Terms of Use (such as determining whether you are eligible to register with Cycle International Holding AG and for which offers, and determining whether a particular device is eligible to use our Website Accounts in accordance with our Terms of Use)
- to analyze and understand the behavior of our visitors in order to improve our service
- To communicate with you regarding our Service so that we can send you messages regarding details of new features, company news and content, special Dinaz Consulting GmbH offers, promotional announcements and customer surveys, and to assist you with usage-related requests (which may include requests to reset a password or similar). These communications may be made via a variety of methods, for example, email, push notifications, SMS, or via online communication channels
Disclosure of information
We disclose your information for certain purposes and to third parties as described below:
The Dinaz Consulting Ltd. family of companies and partners:
We share information within the Dinaz Consulting GmbH family of companies and with collaborative and marketing partners to provide you with access to our service, to provide customer service, to make decisions about improving our service and developing content
Service provider:
We use other companies, agents, or contractors ("Service Providers") to provide services on our behalf or to help us provide our services to you. For example, we use Service Providers to provide marketing, advertising, communications, security, infrastructure, and IT services; to customize, personalize, and optimize our service; to provide bank account or account balance information; to process credit card transactions or other forms of payment and make them available to customer service; and to process and administer customer surveys.
Protection of Cycle International Holding AG IT resources:
Cycle International Holding AG and its service providers may disclose or otherwise use your personal or other information when we or the service providers have reason to believe that disclosure is necessary to
(a) comply with any applicable law, regulation, legal process or governmental request,
(b) enforce the applicable Terms of Use, including investigations of potential violations thereof,
(c) to detect or prevent or otherwise address illegal or suspected illegal activity (including payment fraud), security or technical issues; or
(d) protect against the violation of the rights, property or safety of Dinaz Consulting Ltd, its users or the public, as required or permitted by law.
Business Transfers:
We will transfer information, including personal information, in connection with a reorganization, restructuring, merger, sale or other type of transfer of assets, on the condition that the recipient agrees to consider your personal information in a manner consistent with our Privacy Policy.
You may also choose to disclose your information in the following ways:
- Certain parts of our Service may include a feature that allows you to share information via email, text message, social or other messaging apps using clients and apps on your internet-enabled device.
- Social plugins and similar methods allow you to share information.
- Social plugins and social apps are operated by the social networks themselves and are subject to their terms of use and privacy statements.
Interest-based ads:
Interest-based ads are online ads that are tailored to your likely interests based on your use of various apps and websites on the Internet. If you are using a browser, cookies and web beacons may be used to collect information to determine your likely interests. If you are using a mobile device, tablet, or streaming device with a resettable device identifier, that identifier may be used to determine your likely interests. Please see the section "About Cookies and Internet Advertising" (below) for your choices about interest-based ads from Dinaz Consulting GmbH.
Your data and rights
For inquiries or other questions about our privacy practices, please contact our Privacy Officer at info@donya-consulting.com.
We respond to all inquiries from individuals regarding the exercise of their data protection rights in accordance with applicable data protection laws.
You have the right to object to processing of your personal data as well as to ask us for limited processing or portability of your personal data.
If we have collected and processed your personal data with your consent, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing that took place prior to that, nor will it affect the processing of your personal data under any legal grounds for processing other than consent. You also have the right to lodge a complaint with a data protection authority regarding our collection and use of your personal data.
We may retain information as required or permitted under applicable laws and regulations, including by including your choices, for billing or recordkeeping purposes and, to comply with the purposes of this Privacy Policy. We will take reasonable steps to delete personal information in a secure manner when it is no longer in use.
Security
We use appropriate administrative, logical, physical and organizational measures to protect your personal data from loss, theft, unauthorized access, unauthorized use and unauthorized modification. These measures have been developed to provide a level of security appropriate to the risks involved in processing personal data. Unfortunately, no measures can guarantee 100% protection, and for this reason we cannot guarantee the security of your personal data.
We are committed at Cycle International Holding AG, as well as in our environment, employees and partners, to integrate reliable and trustworthy data management and confidentiality solutions.
The protection of privacy and the personal data entrusted to us is paramount and is handled according to strict criteria.
We explain these in detail here:
Collecting information
We receive and store information about you, such as:
Information you provide to us: We collect information you provide to us, which includes:
Your name, email address, address or zip code, payment method and phone number.
We collect this information in a variety of ways, such as when you enter your information when visiting the Cycle International Holding AG website, interacting with our customer service or participating in surveys or marketing promotions, or otherwise submitting information to us through our service or otherwise.
Automatically collected information
We collect information related to you and your use of our Service, your interactions with us or our advertising, and information related to your network, network devices, and your computer or other devices used to access our website (such as game consoles, smart TVs, mobile devices, set-top boxes, and other streaming devices).
This information includes:
- Your activity on the website and search queries
- Your interactions with Cycle International Holding AG via email and text messages, as well as with our communications via push notifications and online or social media communication channels.
- Details of your interactions with our customer service, such as the date, time and reason for contact, chat conversation logs and, if you call us, your phone number and call records
- Device IDs or other unique identifiers
- Resettable device identifiers (also known as advertising identifiers), such as those on mobile devices, tablets, and other devices that include such identifiers (see the "Cookies and Internet Advertising" section below for additional information)
- Device and software characteristics (such as type and configuration), connection information including type of connection (WLAN, mobile network), page view statistics, referring source (e.g., referring URLs), IP addresses (which tell us your approximate location), browser and default web server information
- Information collected using cookies, web beacons, and other technologies, including advertising data (such as information about the availability and display of advertisements, the associated URL, and the date and time of page views).
- Information from Partners: We collect information from other companies with whom you have a relationship ("Partners"). These Partners may include (depending on the services you use) wireless carriers or other companies that provide services to you and that implement the transactions for us
- Providers of voice assistant platforms that enable interaction with our service via voice commands. Information provided by partners varies depending on the type of partner services provided and may vary
Information from other sources
We also collect information that is provided to us by other sources (automated), which is protected in accordance with the policies described in this Privacy Policy and from additional restrictions imposed by the data source.
These external sources, as well as the method of transmission, may change over time, but currently the following data is collected:
- Service providers that we use to determine a region based on your IP address in order to customize our service, and for other uses in accordance with the Privacy Policy.
- Security service providers who provide us with information to secure our systems, prevent fraud, and help us protect the security of our homepage
- Payment providers who provide us with payment or account balance information or changes based on their relationship with you.
- Online and offline data providers from whom we or our partners may receive aggregated demographic, interest-based and online advertising data
- Publicly available sources, such as freely accessible posts on social media platforms and information available through freely accessible public databases
Use of information
We use information both to provide our website visitors and users with an optimal user experience and to analyze, manage, improve and personalize services and marketing activities. For example, such information is used for the following purposes:
- for determining your approximate geographic location, providing localized content, providing content specifically tailored to you, determining your ISP to assist you in finding network errors (we also use aggregate ISP information for operational and business purposes), and to enable us to respond to your requests and inquiries as quickly and efficiently as possible
- for coordination with partners, based on their relationship with you, to provide our services to our visitors and users
- for securing our systems, preventing fraud, and protecting the security of your access to the Cycle International Holding AG Inc. log-in area.
- to prevent, detect, and investigate potentially prohibited or illegal activities, including fraud, and to enforce our Terms of Use (such as determining whether you are eligible to register with Cycle International Holding AG and for which offers, and determining whether a particular device is eligible to use our Website Accounts in accordance with our Terms of Use)
- to analyze and understand the behavior of our visitors in order to improve our service
- To communicate with you regarding our Service so that we can send you messages regarding details of new features, company news and content, special Dinaz Consulting GmbH offers, promotional announcements and customer surveys, and to assist you with usage-related requests (which may include requests to reset a password or similar). These communications may be made via a variety of methods, for example, email, push notifications, SMS, or via online communication channels
Disclosure of information
We disclose your information for certain purposes and to third parties as described below:
The Dinaz Consulting GmbH family of companies and partners: We share information within the Dinaz Consulting GmbH family of companies and with collaborative and marketing partners to provide you with access to our service, to provide customer service, to make decisions about improving our service and developing content
Service provider:
We use other companies, agents, or contractors ("Service Providers") to provide services on our behalf or to help us provide our services to you. For example, we use Service Providers to provide marketing, advertising, communications, security, infrastructure, and IT services; to customize, personalize, and optimize our service; to provide bank account or account balance information; to process credit card transactions or other forms of payment and make them available to customer service; and to process and administer customer surveys.
Protection of Cycle International Holding AG IT resources:
Cycle International Holding AG and its service providers may disclose or otherwise use your personal or other information when we or the service providers have reason to believe that disclosure is necessary to
(a) comply with any applicable law, regulation, legal process or governmental request,
(b) enforce the applicable Terms of Use, including investigations of potential violations thereof,
(c) to detect or prevent or otherwise address illegal or suspected illegal activity (including payment fraud), security or technical issues; or
(d) protect against the violation of the rights, property or safety of Dinaz Consulting Ltd, its users or the public, as required or permitted by law.
Business Transfers:
We will transfer information, including personal information, in connection with a reorganization, restructuring, merger, sale or other type of transfer of assets, on the condition that the recipient agrees to consider your personal information in a manner consistent with our Privacy Policy.
You may also choose to disclose your information in the following ways:
- Certain parts of our Service may include a feature that allows you to share information via email, text message, social or other messaging apps using clients and apps on your internet-enabled device.
- Social plugins and similar methods allow you to share information.
- Social plugins and social apps are operated by the social networks themselves and are subject to their terms of use and privacy statements.
Interest-based ads:
Interest-based ads are online ads that are tailored to your likely interests based on your use of various apps and websites on the Internet. If you are using a browser, cookies and web beacons may be used to collect information to determine your likely interests. If you are using a mobile device, tablet, or streaming device with a resettable device identifier, that identifier may be used to determine your likely interests. Please see the section "About Cookies and Internet Advertising" (below) for your choices about interest-based ads from Dinaz Consulting Ltd.
Your data and rights
For inquiries or other questions about our privacy practices, please contact our Privacy Officer at info@donya-consulting.com.
We respond to all inquiries from individuals regarding the exercise of their data protection rights in accordance with applicable data protection laws.
You have the right to object to processing of your personal data as well as to ask us for limited processing or portability of your personal data.
If we have collected and processed your personal data with your consent, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing that took place prior to that, nor will it affect the processing of your personal data under any legal grounds for processing other than consent. You also have the right to lodge a complaint with a data protection authority regarding our collection and use of your personal data.
We may retain information as required or permitted under applicable laws and regulations, including by including your choices, for billing or recordkeeping purposes and, to comply with the purposes of this Privacy Policy. We will take reasonable steps to delete personal information in a secure manner when it is no longer in use.
We use appropriate administrative, logical, physical and organizational measures to protect your personal data from loss, theft, unauthorized access, unauthorized use and unauthorized modification. These measures have been developed to provide a level of security appropriate to the risks involved in processing personal data. Unfortunately, no measures can guarantee 100% protection, and for this reason we cannot guarantee the security of your personal data.
Cookies and Internet advertising
We and our service providers use cookies and other technologies (such as web beacons) and resettable device identifiers for a variety of reasons. We want to make sure you are aware of our use of these technologies. This section explains the technologies we use, what their function is, and your choices regarding their use.
Cookies and similar technologies, web beacons, and resettable device identifiers
Cookies are small files that are typically stored on your device when you access and use websites and use internet services. We also use other technologies, such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). Just like cookies, these other technologies can store small amounts of data on your device. Web beacons (also called transparent gifs or tracking pixels) often work in conjunction with cookies. Rejecting cookies will, in many cases, limit the effectiveness of web beacons in conjunction with these cookies.
Why does Dinaz Consulting use these technologies?
Cycle International Holding AG uses these technologies for a variety of reasons, including to facilitate access to our service by storing your access data for the next time you log on; to provide, evaluate, understand and improve the use of our services; to enforce our terms, to prevent fraud; to improve website performance, monitor visitor numbers and behavior on our website; to serve and personalize marketing or advertising; and to understand interactions with our emails, marketing and online advertising on third-party websites.
Notes on cookies and resettable device identifiersNecessary cookies:
These cookies are needed for us to provide our website or online services. For example, we and our service providers may use these cookies to verify and identify our members when they use our websites and apps so that we can provide our service to them, and to help us enforce our Terms of Use, prevent fraud, and maintain the security of our service.
Performance and functionality cookies:
These cookies help us customize and optimize your visit to the website or social media offerings. For example, they allow us to remember your preferences and prevent you from having to re-enter information you have already provided (for example, during registration). We also use cookies to collect information (such as popular pages, conversion rates, viewing habits, click-through rates, and other information) about how our visitors use our online offerings. This allows us to improve and personalize the website and service and conduct market research. Deleting these types of cookies may result in limited functionality of our service.
Advertising cookies and resettable device identifiers:
These cookies and resettable device identifiers use information about your use of this and other websites and apps, your response to ads and emails, and to deliver ads that are more relevant to you, as well as for analytics and optimization purposes. This type of advertising is called "interest-based advertising." The advertising cookies associated with our service belong to our service providers.
Some of the websites and apps on which we serve our ads, as well as advertising technology companies we work with to buy, serve, optimize, or measure our ads (collectively, "Advertising Partners"), receive limited information from us in connection with our use of these technologies as part of our targeting, measurement, and optimization (e.g., completed registration steps and website visit information).
This type of information is typically used to assess the effectiveness of our advertising campaigns and optimize them by allowing advertisers to see if someone who saw an ad later registered with our service.
How can I influence the use of these technologies?
Influence the use of cookies:
For more information about the cookies on our website and other forms of online tracking (including the collection of information by third parties about your online activities and through third-party websites or online services for advertising based on online interests) and your choices regarding them, click here. We do not currently respond to "Do not track" signals from browsers.
Influence the use of self-regulating program resources:
Cycle International Holding AG does not support the following self-regulatory programs that provide additional privacy choices for interest-based advertising:
In Europe: European Interactive Digital Advertising Alliance (EDAA)
Influence the use of other technologies:
There are a number of ways to affect the use of technology similar to cookies, such as browser memory and plugins (e.g., HTML5, IndexedDB, and WebSQL). For example, many popular browsers offer the ability to clear browser memory. You can usually find this feature in the settings; consult your browser's help function or support section to learn more. Other technologies, such as Silverlight memory, can be cleared within the application.
Cookies and Internet advertising
We and our service providers use cookies and other technologies (such as web beacons) and resettable device identifiers for a variety of reasons. We want to make sure you are aware of our use of these technologies. This section explains the technologies we use, what their function is, and your choices regarding their use.
Cookies and similar technologies, web beacons, and resettable device identifiers
Cookies are small files that are typically stored on your device when you access and use websites and use internet services. We also use other technologies, such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). Just like cookies, these other technologies can store small amounts of data on your device. Web beacons (also called transparent gifs or tracking pixels) often work in conjunction with cookies. Rejecting cookies will, in many cases, limit the effectiveness of web beacons in conjunction with these cookies.
Why does Cycle International Holding AG use these technologies?
Cycle International Holding AG uses these technologies for a variety of reasons, including to facilitate access to our service by storing your access data for the next time you log on; to provide, evaluate, understand and improve the use of our services; to enforce our terms, to prevent fraud; to improve website performance, monitor visitor numbers and behavior on our website; to serve and personalize marketing or advertising; and to understand interactions with our emails, marketing and online advertising on third-party websites.
Notes on cookies and resettable device identifiers
Necessary cookies:
These cookies are needed for us to provide our website or online services. For example, we and our service providers may use these cookies to verify and identify our members when they use our websites and apps so that we can provide our service to them, and to help us enforce our Terms of Use, prevent fraud, and maintain the security of our service.
Performance and functionality cookies:
These cookies help us customize and optimize your visit to the website or social media offerings. For example, they allow us to remember your preferences and prevent you from having to re-enter information you have already provided (for example, during registration). We also use cookies to collect information (such as popular pages, conversion rates, viewing habits, click-through rates, and other information) about how our visitors use our online offerings. This allows us to improve and personalize the website and service and conduct market research. Deleting these types of cookies may result in limited functionality of our service.
Advertising cookies and resettable device identifiers:
These cookies and resettable device identifiers use information about your use of this and other websites and apps, your response to ads and emails, and to deliver ads that are more relevant to you, as well as for analytics and optimization purposes. This type of advertising is called "interest-based advertising." The advertising cookies associated with our service belong to our service providers.
Some of the websites and apps on which we serve our ads, as well as advertising technology companies we work with to buy, serve, optimize, or measure our ads (collectively, "Advertising Partners"), receive limited information from us in connection with our use of these technologies as part of our targeting, measurement, and optimization (e.g., completed registration steps and website visit information).
This type of information is typically used to assess the effectiveness of our advertising campaigns and optimize them by allowing advertisers to see if someone who saw an ad later registered with our service.
How can I influence the use of these technologies?
Influence the use of cookies:
For more information about the cookies on our website and other forms of online tracking (including the collection of information by third parties about your online activities and through third-party websites or online services for advertising based on online interests) and your choices regarding them, click here. We do not currently respond to "Do not track" signals from browsers.
Influence the use of self-regulating program resources:
Cycle International Holding AG does not support the following self-regulatory programs that provide additional privacy choices for interest-based advertising:
In Europe: European Interactive Digital Advertising Alliance (EDAA)
Influence the use of other technologies:
There are a number of ways to affect the use of technology similar to cookies, such as browser memory and plugins (e.g., HTML5, IndexedDB, and WebSQL). For example, many popular browsers offer the ability to clear browser memory. You can usually find this feature in the settings; consult your browser's help function or support section to learn more. Other technologies, such as Silverlight memory, can be cleared within the application.
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